Job Code: ADM
Position Type: Full-Time / Part-Time
Company: DiCon Fiberoptics, Inc.
Location: Richmond, CA
Customer Service/Administrative Assistant (Opticomm)
DiCon Fiberoptics, Inc., is a well-established photonics technology company based in the San
Francisco Bay Area. Over the last three decades, the company has developed many patented
technology platforms in the optical communication and solid-state lighting industries. Utilizing
these core technology platforms, DiCon develops world-class products and markets most of these
products directly to end customers. The company has strong vertically integrated capabilities,
allowing it to respond to ever-changing customer needs as well as create new markets.
We have an immediate need for the Customer Service/Administrative Assistant position.
The job duties for this position include, but are not limited to:
- Generate quotation, process PO, and manage RMA
- Respond to customer calls and reply to incoming emails
- Coordinate with Accounting and Shipping Departments to ensure delivery of products
- Provide general administrative support as needed
- Support and work closely with sales staff on assigned duties
Qualifications & Requirements
- Associate Degree or higher required
- Experience in data entry, quote generation and PO processing and providing customer service over phone & email.
- Strong Microsoft Office skills
- Familiar with Google cloud work environment (Google drive, doc, sheet, etc.)
- Organized, detail-oriented, accountable, and ability to prioritize & manage multiple tasks
- Strong oral & written communication skills
- Ability to interact effectively with internal staff & external clients
Interested individuals, please indicate job code ADM and submit your resume to